The
When most New Yorkers think Korean, the stereotypical grand Korean Palaces of midtown’s Koreatown come to mind. According to Maeng, although these are a part of what
Maeng has remained true to simple principles that she believes has enabled her to succeed in what many consider the most competitive restaurant geography in the city.
Maeng believes that NYC’s
Maeng believes that there are three elements that have led to your success. Offer authentic Korean cuisine. Inspire staff by example. Always treat the details like they are the main attraction.
Not only does Maeng’s beautiful smile welcome the guests and grace the front of the house, but she is the brainchild behind the menu development. During her normal 12-14 hour day, Maeng spends at least a third of that time re-creating the indigenous flavors that keep patron’s palates pleasantly surprised, and the other two thirds ensuring that in between every delicious bite, everything else is perfect.
Unlike many others, Maeng elects to hire servers with little or no prior experience. Reason being she says, “there are less bad habits to overcome in training.” Her philosophy is to lead and inspire her staff by her own example. Not and easy task, but an extremely effective communication method especially in a business where the intangible attributes can be most important.
One method to help achieve this has been her ability to create symphony in service among all employees. Maeng instills a strong of teamwork by empowering the staff with a feeling of ownership. By focusing on details from food to tiny adjustments in décor customers are reassured of Maeng’s presence even if not in plain sight.
Overall,
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